At-Bay: Revolutionizing Insurance with New Leadership and MPL Expansion

At-Bay, a leading insurance provider, continues to make waves in the industry with its innovative approach and commitment to excellence. The company recently announced the appointment of Kristie Felton as the head of insurance and unveiled an expansion of its miscellaneous professional liability (MPL) product. These developments mark a significant milestone for At-Bay as it reinforces its position as a market leader in underwriting profitability and customer service excellence.

A Seasoned Leader Takes the Helm

Kristie Felton, an industry stalwart with over two decades of experience, has been a driving force at At-Bay since joining the company in 2020. She initially held the position of head of partnerships before assuming the role of interim head of insurance in March 2023. Felton’s extensive background includes notable positions at Hiscox, Liberty International, Kemper Insurance, and Carpenter Moore, making her a valuable asset to At-Bay.

As the newly appointed head of insurance, Felton is responsible for overseeing the strategic direction and execution of At-Bay’s underwriting, partnerships, and field operations. This includes leading the underwriting team and underwriting technicians, ensuring the company’s continued market leadership in underwriting profitability and customer service excellence. Felton’s appointment is a testament to her exceptional leadership skills and her ability to drive growth and success within the organization.

At-Bay’s MPL Expansion: Catering to Diverse Industries

In addition to the appointment of Kristie Felton, At-Bay has expanded its miscellaneous professional liability (MPL) product to cater to a wide range of industries. The company has added over 40 new classes of business to its MPL product, providing comprehensive coverage for businesses in sectors such as real estate, education, consulting, financial services, media and communication, employment and staffing, as well as legal and security services.

The expansion of At-Bay’s MPL product comes with an increased eligible revenue limit for businesses, which now stands at $50 million. This enhancement allows larger businesses to benefit from At-Bay’s world-class underwriting and claims management services. Through its proprietary risk engine, At-Bay has improved the assessment and pricing of MPL risks, ensuring speed and accuracy in the underwriting process.

Streamlined Processes for Brokers

At-Bay recognizes the importance of providing brokers with efficient and accessible services. To streamline the process of obtaining MPL quotes, At-Bay offers brokers the convenience of receiving a standard quote in less than two minutes through its broker platform or distribution partner. This expedited process is made possible by At-Bay’s comprehensive eligibility criteria, which, when met, allow brokers to quickly access MPL quotes.

In cases where underwriter reviews are necessary, At-Bay ensures a prompt response time of usually within 48 hours. Moreover, MPL quotes are not limited to At-Bay’s broker platform and distribution partner network; brokers can now receive quotes via email, further expanding access to At-Bay’s offerings. These streamlined processes empower brokers to provide their clients with efficient and reliable insurance solutions through At-Bay.

At-Bay’s Partnership with United Specialty

At-Bay underwrites its MPL policies through United Specialty, a subsidiary of Markel. This strategic partnership provides At-Bay with the capacity to offer limits of up to $5 million for businesses. In addition to MPL coverage, At-Bay’s policies also include coverage for cyber liability and technology errors and omissions, ensuring comprehensive protection for businesses in an increasingly digital world.

The partnership with United Specialty enables At-Bay to leverage the expertise and resources of a renowned insurance company, further enhancing its ability to meet the evolving needs of brokers and insureds. At-Bay’s commitment to providing exceptional service and comprehensive coverage has solidified its reputation as a trusted partner within the insurance industry.

At-Bay: A Full-Stack Insurance Carrier

In a transformative move earlier this year, At-Bay announced its acquisition of At-Bay Specialty Insurance Company from XL Insurance America, making it a full-stack insurance carrier. This milestone allows At-Bay to offer end-to-end insurance solutions, from underwriting to claims management. By assuming control of the entire insurance process, At-Bay can provide a seamless and comprehensive experience for brokers and insureds alike.

The transition to a full-stack insurance carrier demonstrates At-Bay’s commitment to innovation and its dedication to meeting the evolving needs of the market. As the industry continues to embrace digital transformation, At-Bay is well-positioned to deliver cutting-edge solutions and tailored coverage to businesses across various sectors.

Embracing the Future of Insurance

At-Bay’s recent developments, including the appointment of Kristie Felton as the head of insurance and the expansion of its MPL product, highlight the company’s commitment to revolutionizing the insurance landscape. With a focus on underwriting profitability, customer service excellence, and comprehensive coverage, At-Bay continues to push boundaries and set new standards within the industry.

As At-Bay strengthens its position as a market leader, brokers and insureds can expect unparalleled support and innovative solutions. The company’s dedication to efficiency and accessibility ensures that insurance processes are streamlined, enabling brokers to provide their clients with the best possible coverage. With its full-stack insurance carrier status, At-Bay is ready to embrace the future of insurance and lead the way in delivering exceptional service and comprehensive protection.

Conclusion

At-Bay’s recent announcement of Kristie Felton as the head of insurance and the expansion of its MPL product demonstrate the company’s commitment to excellence and innovation. With Felton’s extensive industry experience and leadership skills, At-Bay is poised for continued success and growth. The MPL expansion, coupled with streamlined processes for brokers and a strategic partnership with United Specialty, further solidifies At-Bay’s position as a trusted provider of comprehensive insurance solutions.

As At-Bay transitions into a full-stack insurance carrier, the company is well-equipped to meet the evolving needs of the market and provide end-to-end insurance solutions. Brokers and insureds can expect exceptional service, comprehensive coverage, and a seamless insurance experience. At-Bay’s forward-thinking approach and dedication to pushing boundaries make it a true industry leader, shaping the future of insurance one innovation at a time.